If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type.
Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable.
You MUST Receive a Return Authorization Prior
to the return of any merchandise.
To Receive a Return Authorization,
please complete and email the attached form.
Items must be returned in their Original Condition
to receive a refund or an exchange.
1. Include a copy of your invoice and the reason for return or exchange.
2. Return your package in a prepaid, insured, traceable method to:
Once Upon a Horse
Attn: Returns
28100 Challenger Blvd.
Unit 114
Punta Gorda, FL 33982
